AI Transparency

AI Transparency

We use artificial intelligence deliberately and transparently. On this page we inform you, in accordance with Art. 50 of Regulation (EU) 2024/1689 (EU AI Act), which AI systems are used on this website, what they are used for, and how you can reach a human at any time.

1. AI systems in use

AI chat assistant

• What: A text-based assistant powered by a large language model (LLM).
• Labelling: The chat is permanently labelled "AI assistant" in its header; a transparency notice is shown before the first message.
• Purpose: Automated answering of general questions about rooms, bookings, training and membership.
• Provider: The model is provided via the AI gateway of our hosting/backend provider.
• Data processed: The messages you enter and technical metadata. No use for AI model training, no permanent personally identifiable storage of chat histories.
• Legal basis: Art. 6 para. 1 lit. a GDPR in conjunction with Section 25(1) TDDDG (your consent via the “Functional” category in the cookie banner). Without consent the chat cannot be used; you may withdraw your consent at any time.

AI-assisted translation

• What: The English content of this website is partly machine-translated with AI support and editorially reviewed.
• Note: The German version is always authoritative and legally binding.

2. Limits and reliability of answers

AI systems can produce content that is incomplete, outdated or incorrect. Answers from the chat assistant are non-binding, do not constitute legal, tax or contractual advice, and do not create any entitlement to specific services or prices. Only written confirmations from the HubWerk01 team and the published contractual documents (room usage agreement, cancellation policy, price list) are binding.

3. No automated decision-making

There is no automated decision-making, including profiling, within the meaning of Art. 22 GDPR. Booking requests, memberships and training registrations are always reviewed and decided by humans. Prices and discounts are calculated rule-based in the system, not by AI.

4. Human contact

You can switch to human contact at any time, without any disadvantage:

Digital Hub Region Bruchsal e.V. – HubWerk01
Werner-von-Siemens-Strasse 2-6, Building 5137c, 76646 Bruchsal, Germany
Phone: +49 7251 38225-0
Email: info@hubwerk01.de

5. Data protection when using AI

Please do not enter sensitive or special categories of personal data (Art. 9 GDPR) or credentials into the chat. Details on processing, the processors involved and your rights can be found in our Privacy Policy.

6. AI in our training courses

AI systems are demonstrated live in our training courses (e.g. the AI Experience). We generally work with sample and test data; no real personal data of participants is entered into AI systems. We also explicitly cover governance, data protection and AI Act requirements for business use.

7. Contact for questions about our use of AI

Please send questions, feedback or complaints about the use of AI on this website to info@hubwerk01.de. We review every message and adjust our systems where necessary.

Status: continuously updated. This page is amended whenever our use of AI systems or the legal situation changes.